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IT Support from IMEX
IT performance: vital to your competitiveness
IT is one business resource that has become vital to operations in almost every industry. Yet while on the surface IT systems continue to become more user-friendly, behind the scenes they are more complex than ever. Consider for a moment your computer network, accounts system, e-mail, database and Internet connection. How well would your business operate if they stopped working?
Reliability problems aren't limited to system failures either. "Our system is slow at the moment" is surely one of the most commonly-used phrases in UK offices today. Ensuring that your systems perform at optimal levels is vital not only in getting the maximum return on your IT investment, but in remaining competitive in today's tough business environments.
The benefits of outsourcing your IT support
It's therefore no surprise that more and more businesses, and particularly SMEs, are outsourcing their IT support to external providers.
The benefits are numerous. Because you only pay for what you use, costs are invariably lower than running your own internal IT department. Fewer internal staff are required and hidden costs such as sickness and holidays are eliminated. Expensive training, and the learning curve that goes with it, can be greatly reduced. Crippling downtime is minimised or removed altogether.
Meanwhile, because they are dedicated solely to IT support, quality service providers are able to offer high levels of expertise and solve problems quickly and more efficiently.
An expert IT partner you can rely on
IMEX is one such provider and, we believe, one of the very best. Our industry-leading suite of IT support services combines advanced management technologies and a customer service ethic that is second to none. With a reputation for excellence spanning almost a decade, we make keeping your IT systems at maximum productivity easier and more cost-effective. With IMEX you can rely on:
- Highly skilled, well-trained engineers with expertise in a broad range of technologies. With satisfied clients from many different industries, we're experienced in managing a huge variety of network architectures and core platforms.
- Remote and on-site support for your IT systems, including continual performance monitoring to ensure that problems are identified and resolved quickly.
- Superb standards of service. In our recent Microsoft CSAT survey, 100% of our customers said they would recommend IMEX to others.
- Clear and transparent reporting on all of our work, including the time taken to resolve issues.
- Your own assigned key consultant, who provides a single point of contact and accountability for all your requirements.
- A long-term IT support partnership, throughout which our understanding of your needs continually grows.
Complete IT support, customised for your needs
Of course, we understand that your IT support needs depend on many factors including the size of your organisation, your budget and the systems and staff you have in place. Which is why IMEX offers three different levels of support, each of which can be customised to meet your precise requirements.
Whether you need complete management for your entire IT infrastructure, require comprehensive day-to-day support (for example, as a supplement to your own internal IT department) or would benefit from a Pay As You Go support agreement, we have the package to support your business.
To find out more about how IMEX can meet your IT support needs with unparalleled expertise and customer service, contact us now on 01666827600.
Our news
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March 2013 - IMEX are awarded Microsoft Gold Certified Partner status
IMEX were today awarded the prestigious Microsoft Gold Partner Status, taking them into the top 1% of Microsoft Partners in the UK*.
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March 2013 - IMEX achieve Cisco Select Cerified Partner
IMEX Technical Services has been re-certified once again as a Cisco Select Certified Partner.
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March 2013 - IMEX re-certifies as a Microsoft Authorised Education Reseller
IMEX has been re-certified until March 2014 as a Microsoft Authorised Education Reseller and accepted into the programme
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