Telephone 01793 781800
ServicesConsult, Supply, Support, Manage

Pre-Paid IT Support

Only pay for what your organisation needs! Stress free support for your business.

Why Pre-Paid Support?

Our pre-paid support options offer the ultimate flexibility. Our remote only (REACH) or remote & on-site (ASSURE) agreements provide true value for money as you only pay for the service you need. IMEX will provide you with a completely flexible agreement that can be used for any of our core business activities; Consult, Supply, SUPPORT and Manage.

Total flexibility to use the hours as you wish, remote support, on-site visits, consultancy or even projects

Perfect for you if:

  • You need rapid response times and a guaranteed SLA (Service Level Agreement)
  • You do not want to commit to a monthly fee
  • You only want to pay for the time you use
  • You require extended support hours
  • You need access to an industry certified team of IT professionals
  • You require a complete outsourced IT facility
  • You require a backup to an internal IT team


  • Direct access to technicians – no call queuing or answering machines
  • Dedicated support number
  • Extended business hours (8am-6pm)
  • Dedicated helpdesk facility
  • Total flexibility to use hours as required
  • Remote/telephone/email support and consultancy
  • Server, backup and communications monitoring (Guardian Lite)
  • Network and infrastructure management
  • Full fault/resolution reporting (provided monthly)
  • 2hr SLA providing fast response times
  • Customer portal, giving you full visibility of your support tickets

Next Step

For advice on which support package would be suitable to you and to hear about our complimentary services we offer alongside our Reach and Assure packages , call IMEX today on 01793 781800

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