Pre-Paid IT Support
Only pay for what your organisation needs! Stress free support for your business.
Why Pre-Paid Support?
Our pre-paid support options offer the ultimate flexibility. Our remote only (REACH) or remote & on-site (ASSURE) agreements provide true value for money as you only pay for the service you need. IMEX will provide you with a completely flexible agreement that can be used for any of our core business activities; Consult, Supply, SUPPORT and Manage.
Total flexibility to use the hours as you wish, remote support, on-site visits, consultancy or even projects
Perfect for you if:
- You need rapid response times and a guaranteed SLA (Service Level Agreement)
- You do not want to commit to a monthly fee
- You only want to pay for the time you use
- You require extended support hours
- You need access to an industry certified team of IT professionals
- You require a complete outsourced IT facility
- You require a backup to an internal IT team
Benefits
- Direct access to technicians – no call queuing or answering machines
- Dedicated support number
- Extended business hours (8am-6pm)
- Dedicated helpdesk facility
- Total flexibility to use hours as required
- Remote/telephone/email support and consultancy
- Server, backup and communications monitoring (Guardian Lite)
- Network and infrastructure management
- Full fault/resolution reporting (provided monthly)
- 2hr SLA providing fast response times
- Customer portal, giving you full visibility of your support tickets
