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IT Services – Testimonials

Don’t just take our word for it, see what our clients have to say.

We’re very proud of our clients and the service that we offer them. Over the past few years our valued clients have taken the time to provide us with some kind words based on their experiences of working us.

If you would like to submit your own testimonial about IMEX you can send it to

IMEX have supported us for over 16 years which speaks for itself. We enjoy an excellent relationship and their assistance and guidance has, and always will be, invaluable to our business. New products and services are suggested rather than pitched as a sales opportunity which is much appreciated. The Support Desk service is second to none in our experience, with all staff willing to go that extra mile.

Practice manager, North Wales Solicitors

IMEX have been a key part in our growth as a company. We have doubled in size over the last 5 years and now operate from over 30 sites which did stretch our old IT setup slightly, but IMEX have recently come up with a brilliant solution to completely revamp our IT systems and provide room for future growth. I wouldn’t hesitate in recommending IMEX as an IT partner for any business!

IT Manager, North Wales Builders Merchants

Upgrading our entire server infrastructure recently to use Microsoft’s Hyper-V platform was a significant financial and operational decision.

IMEX implemented the new system efficiently, on time and within budget, and we have been able to reap all of the benefits that virtualisation brings, including its inherent scalability and flexibility.

IMEX have since been able to enhance the Hyper-V server solution by using a 3rd party application that replicates key parts of Squires’ server infrastructure to a DR site, giving us security and peace of mind.

Finance Director, Chain of garden centres

We have had a long term relationship with IMEX and recently they managed a major upgrade to our IT systems which included procurement of the hardware & software licenses.

The support during the implementation of the project was first class, migration of products and services to the new servers appeared seamless, this kept down time to an absolute minimum.

The introduction of the new IT systems both internally and regionally has been well supported together with on-going monitoring of the systems remotely using a prepaid support contact that gives us the professional IT backup we need with the modern technology.

Head of Finance, Agricultural charity

IMEX have provided us with I.T support for the past 8 years.  We have found them to be completely reliable, and we have saved money by taking advantage of their advice as our technological needs have evolved. Friendly, efficient service always provided

Chief Executive, Marketing company

As a small business without a dedicated IT person in the company we rely heavily on our IT partners to provide us with a quick, effective and professional service. Over the years IMEX have proved reliable as a support service to us, the customer service level is excellent and they deliver solutions within a timescale that allows us to continue operating without disruption. Our industry is one that now relies on speed and IMEX have always understood this ensuring that our timescales are always met. As a small independent business our relationships with our providers is extremely important to us and IMEX have proved that they are the best for our business.

Director, Recruitment consultants

If you are an SME looking to outsource, either wholly or in part, your IT support, then I would commend you to look no further than the team at IMEX.  They have been supporting us since our days as a start-up and have provided an honest, trustworthy and flexible approach to IT provision that has been a fundamental enabler of our significant growth – they are an intrinsic, valued and enduring part of my team.

We also use IMEX’s Guardian service to monitor our systems 24/7 – a responsive solution that allows me to sleep at night from both a business continuity and value-for-money perspective.

Director, Intelligence / research

IMEX have been a partner of Prospect Hospice for over 3 years now, and provide the essential extra pair of hands when I need it. Being a local charity, IMEX fully understand the organisational needs, and are exceptional at looking at best fit solutions for us. Technical assistance is always readily available from their skilled team, which in turn gives me piece of mind knowing I have the backup when I need it.

IT Manager, End of life care charity

IMEX have supported and guided us for well over 10 years which is a clear indication of how highly we value them. New products, services and upgrades are suggested and recommended rather than sold. During the whole time we have and continue to enjoy an excellent relationship and their assistance and guidance has, and always will be, invaluable to our business. I would have no hesitation in recommending them to anyone who would like the peace of mind that comes from having a fantastic IT support company 24/7.

Director, Multisite car dealer

IMEX recently implemented a completely new IT infrastructure, including internet communications, server and workstations. Part of this implementation involved utilising virtualisation technology on both the new server and workstations to allow us to run our legacy accounts and production applications. IMEX also played a significant role in provisioning and implementing a new production application for us.  Through the implementation of the new system, IMEX have given us confidence in our IT services, allowing us to significantly expand our use of IT across the company. I would not hesitate in recommending IMEX as an IT partner for any business, they are always very polite, helpful and very supportive. We look forward to continuing to work with them for all of our IT business needs!

Director, Manufacturing

The service we receive from IMEX is second to none. Our Server failed and our whole network went down. IMEX were able to have my business up and running normally again with a new server and all our files restored and backed up within days.

We have recently purchased new computers from IMEX and all 7 were installed, data and applications transferred in just 2 days, with no downtime.
Support is always at the end of the telephone due to our support contract, which I would thoroughly recommend.

I run a Care Company which looks after vulnerable elderly people in their own homes, providing 1800 hours of care a week, and our IT system is imperative to the running of the service.

IMEX give me the confidence that if anything goes wrong with any of our IT systems then it will be resolved in the shortest time possible with minimal disruption.

Managing Director, Care provider

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