3 December 2014

Impersonating companies for personal gain has been taking place for many years, and the Microsoft scam has been around since at least 2009. It appears they have now moved on to other companies, IMEX included! The fraudsters pretend they’re from a reputable technical support department when they cold-call householders or businesses. Often the scam pitch begins “I’m calling from ‘X Company’ and we’ve had a report from your internet service provider of a potentially serious virus infection on your computer”. The caller then warns that if the problem is not resolved the system will become unusable and then offers to resolve the issue remotely.

The ultimate goal of the fraud varies, some callers convince the end user to buy worthless anti-virus protection and others attempt to access their victim’s bank account info, then make withdrawals.

Fraudsters also look to take remote control of computers, this seems to be the most common form of the scam; in this iteration, scammers direct the end user to a website where they convince them to download and install a program from it. Once completed, remote access is enabled to their computer where the fraudster can then dig for information for passwords, bank details etc. If you have been contacted by a potential fraudulent caller then please register this incident through the Police Fraud web portal – http://www.actionfraud.police.uk/

“Microsoft Partner companies do not make unsolicited phone calls to help you fix your computer, so you should always treat all unsolicited phone calls with suspicion, please do not provide any personal information. IMEX will only call our contract customers directly, so we would strongly suggest cross checking with your company IT co-ordinator should you receive a direct call, or simply hang-up and call us directly on 01793 781800. Any phone numbers provided by a cold caller should also be treated with caution as they may be premium rate. IMEX do not operate premium rate numbers.”

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