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Telephone 01793 781800
Technical Support Analyst Vacancy

Technical Support Analyst Vacancy

We have an opening for an enthusiastic and customer focused Technical Support Analyst to join our support team.

£18-25k per annum + car and benefits

The successful candidate will have at least 3 year’s commercial IT support experience, with excellent knowledge of Microsoft operating systems and applications, server and desktop hardware, cloud technologies (online backup/DR/email) and a good understanding of networking. Microsoft qualifications are highly desirable and would be an advantage. This is an excellent position for the right candidate wishing to pursue an IT career with a growing company. The role is 40% field based and 60% in-house.

Job Description:

Responsibilities:

  • In-depth, end to end support through a ticketing system, dealing with both hardware and software from typical office applications through to more specialised software
  • Setup, deployment, update and maintenance of client Windows based systems.
  • Create and maintain IT related documentation for all systems
  • Managing and maintaining virtualized environments (mainly Hyper-V)
  • Monitoring, support, and maintenance of core servers and services
  • Backups and disaster recovery systems
  • Network infrastructure (both on site and inter site – e.g. VPN, Firewall and Routers)

Requirements:

  • A minimum of 3 years’ experience in technical support role
  • Previous experience in both end-user and infrastructure IT support activities essential
  • Solid understanding and experience of supporting workstation environments
  • Good understanding of Microsoft server platforms (including Active Directory)
  • Good understanding of Microsoft Exchange
  • Good understanding of networking (LAN/WANs, DNS, DHCP and TCP/IP)
  • Good understanding of security solutions (McAfee, Symantec)
  • Experience of managing and supporting cloud based solutions (backup/DR/email)
  • Experience of supporting mobile devices and relevant OS’ (Windows, Apple, Android)
  • Ability to get the job done with a proactive approach Ability and willingness to learn

Personal Skills Required:

  • Customer focused individual
  • Smart appearance
  • Able to communicate technical information clearly and effectively
  • Strong communication skills
  • A team player
  • Company minded
  • Flexible approach to working hours due to demanding business environment

In return, IMEX Technical Services will offer you;

  • The chance to integrate yourself into a successful and forward thinking company
  • Salary £18-25k per annum
  • Company heath scheme
  • Child care voucher scheme
  • The opportunity to further your career prospects
  • Excellent working conditions and facilities
  • Comprehensive training and development opportunities
  • A friendly and comfortable environment
  • Constant motivation and support

Send your CV stating the position applying for and current salary to:

Support Director
IMEX Technical Services Ltd
Delta 500
Welton Rd
Swindon
Wiltshire
SN5 7XE

Tel: 01793 781800

E-mail:

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