How We Work
Our support agreements are pre-paid, with no contract tie in so you are always in control, and you only pay for the time that you use. IMEX offers competitive tailored support packages with access to highly skilled staff at an economical hourly rate, we don’t just provide you with value for money, but we provide value for your business.
The majority of our clients have been working with us for many years, some from the beginning, which we feel demonstrates our dedication to providing a great service.
Our Honest Approach
IMEX will only recommend solutions your business requires, whether it be a single piece of hardware, a complete I.T. infrastructure or migration to the cloud.
At the cutting edge of their game, IMEX are proud to have one of the most highly skilled workforces in the UK. Professional and approachable, our team’s ability to communicate with ease ensures that our customer experience is stress free and efficient.
Developing our employees is one of our biggest priorities. It is also the reason why we are only 1 of 10 Microsoft Small Business Gold Partners in the UK.
Our Response Times and SLA
Unlike many our competitors IMEX offer a transparent service. With an SLA (Service Level Agreement) of 2 hours, our average response time is regularly less than 10 minutes. With access to 1st, 2nd and 3rd line support, our customer’s problems get solved quicker with no help from automated answer machine services, just dedicated I.T. professionals who speak plain English.
Our Customer Feedback
Short but sweet, in a recent Microsoft Survey 100% of our customers recommended us.