Telephone 01793 781800
3rd Line Technical Support Analyst

3rd Line Technical Support Analyst Vacancy

We have an opening for an enthusiastic and customer focused Technical Support Analyst to join our growing technical team.

£25-34k per annum + car and benefits

The successful candidate will have at least 5 year’s commercial IT support experience, with excellent knowledge of Microsoft operating systems and applications, server and desktop hardware, cloud technologies (online backup/DR/email) and a good understanding of networking.

Microsoft qualifications are highly desirable and would be an advantage. This is an excellent position for the right candidate wishing to pursue an IT career with a growing company. The role is 50% field based and 50% in-house at our new offices in Swindon.

Job Description:


  • Provide 2nd/3rd line support on desktop infrastructure and Microsoft Servers
  • Setup, deployment, update and maintenance of Windows based systems.
  • Create and maintain IT related documentation for all systems
  • Managing and maintaining virtualized environments (mainly Hyper-V)
  • Monitoring, support, and maintenance of core servers and services
  • Backups and disaster recovery systems
  • Network infrastructure (both on site and inter site – e.g. VPN, Firewall and Routers)
  • Project delivery and implementation of hardware/software related projects
  • Be available for out-of-hours support via the on-call rota, very attractive rates


  • A minimum of 5 years’ experience in technical support / client management role
  • Previous experience in both end-user and infrastructure IT support activities essential
  • Excellent knowledge of Microsoft Windows Server including virtualisation to MCSA level
  • Excellent knowledge of Network technologies (IP, Switching, Routing, Internet, VPN, MPLS)
  • Good understanding of security solutions (McAfee, Symantec)
  • Experience of managing and supporting cloud based solutions (backup/DR/email)
  • Proven background in delivering projects and consultancy to clients as their trusted advisor
  • Ability to work in high pressure environments individually and as part of a team.


Personal Skills Required:

  • Customer focused individual
  • Smart appearance
  • Able to communicate technical information clearly and effectively
  • Strong communication skills
  • A team player
  • Company minded
  • Flexible approach to working hours due to demanding business environment

In return, IMEX Technical Services will offer you;

  • The chance to integrate yourself into a successful and forward thinking company
  • Salary £24-34k per annum
  • The opportunity to further your career prospects
  • Excellent working conditions and facilities
  • Comprehensive training and development opportunities
  • Company Car
  • Health insurance
  • Child care voucher scheme
  • A friendly and comfortable environment

Send your CV stating the position applying for and current salary to:

Support Director
IMEX Technical Services Ltd
Delta 500
Welton Rd

Tel: 01793 781800


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